Terms of Service

1The agreement

These terms form an agreement between you and KIKIYO LTD, the operator of Solebond at kikiyok.shop ("the service", "we", "us"). By creating an account or using the service you accept them. If you do not accept them, do not use the service.

We may change these terms. Registered users are told about material changes by email at least 30 days before they take effect, and the change never applies retrospectively to a subscription period you have already paid for.

1.1Your statutory rights

Nothing in these terms affects your statutory rights.

Where you deal with us as a consumer, the Consumer Rights Act 2015 gives you rights in respect of digital content that this agreement cannot reduce. Under sections 34 to 36 of that Act the service must be of satisfactory quality, fit for any particular purpose you have made known to us, and as described. Section 40 gives you a right to repair or replacement where it is not, and a price reduction after that. Section 47 makes those rights impossible to exclude or limit by contract, and we do not attempt to.

If any clause of these terms is found to conflict with a right you hold by law, the right prevails and the clause does not apply to that extent. The rest of the agreement continues in force.

2What the service does

You upload a photograph of the side of a shoe, taken at sole height so that the band where the upper meets the sole is in frame. You may add a sentence describing what you can see. The service reports which of four constructions the join appears to be — Goodyear welted, Blake stitched, cemented or injection moulded — or reports that the photograph does not establish which, together with what it read from the image, whether a sole joined that way is one that comes apart, and roughly how many times as a range.

On a paid plan it also produces two images: a comparison card placing the shoe among the four constructions with the reasoning shown, and a lifespan path drawing showing where a shoe joined this way can go from here.

2.1This is an inference, not a test

The service infers construction from the appearance of an edge in a photograph. It does not test, disassemble, measure or inspect the shoe, and it has no contact with it. Full detail of what that means for the reliability of a result is set out in the AI Notice, which forms part of these terms.

Some constructions cannot be identified from the outside at all. A Blake seam runs beneath the insole and is not visible from any external angle. Where a photograph is insufficient the service says so and asks for another rather than guessing, because wrongly reporting that a shoe can be resoled sends its owner to a repairer for nothing.

The number of possible resoles is given as a range. We promise no specific count and no lifespan in years, months or miles.

2.2What the service will not do

• It has nothing to do with feet. It accepts no photographs of feet, asks nothing about them, judges neither fit nor rubbing, analyses no arch, foot shape or gait, never infers walking style from sole wear, and offers no foot health or orthopaedic content. Take questions of that kind to a relevant professional.
• It recommends no repairer, gives no repair pricing, and makes no judgement about whether a repair is worthwhile. Costs vary enormously by location and are unknown to it.
• It evaluates no brand. Any brand name it recognises is masked before it is displayed anywhere, including in shared images.
• It does not rank the four constructions. Nearly all trainers are cemented or moulded because a stitched welt would be heavy and stiff. No construction is described here as inferior to another.
• It does not sell footwear, carry out repairs, or introduce you to anyone who does.

3Using the output

You own the photographs you upload and you may use the images the service produces for your own purposes, including commercially, subject to this clause.

You must not use any output of this service:

• as a quality claim about any brand, manufacturer, retailer or product;
• as evidence in a return, a warranty claim, a chargeback, a complaint to a retailer or a regulator, or any dispute;
• as a public statement of fact about how a particular product is made, including in a review, a listing, a social post or an advertisement;
• in a way that implies this service tested, certified, approved or inspected any product or manufacturer.

These restrictions exist because the service reads an edge in a photograph. That is a reasonable basis for deciding what to do with your own shoes and an unreasonable basis for an accusation against the person who made them.

4Uses that are not permitted at all

You must not use the service for any purpose where a wrong or incomplete answer could affect a person's health, safety, money, housing, employment or liberty. In particular the service must not be used for medical purposes, nor for legal, financial, insurance, safety-critical, employment, credit, housing or judicial decision-making.

The full list is in the Acceptable Use Policy.

5Accounts

• You must be 18 or older to hold a paid subscription. Under-18s may use the free tier with the consent of a parent or guardian, who accepts these terms on their behalf.
• One account per person. Accounts may not be shared, resold or transferred.
• You are responsible for keeping your credentials secure and for activity under your account.
• You may close your account at any time from the billing page. Closing an account ends the subscription at the end of the period already paid for.

6Plans, prices and allowances

Prices are shown in US dollars (USD). Prices include VAT at the UK standard rate of 20%. The price shown at checkout is the price charged; there are no separate handling, processing or account fees.

There are three plans: a free tier, and two paid tiers billed either monthly or yearly. The current prices and allowances are on the pricing page and are part of this agreement.

6.1Allowances are usage units

Allowances are service usage units. They are not money, not stored value, not redeemable for cash, and non-transferable.

An allowance resets at the start of each billing period. Unused units do not roll over into the next period and have no cash value at any time. There are no top-up packs and no stored balance to buy: if you run out before the period ends, you can move to a larger plan, and the change takes effect immediately.

One conversational exchange uses 1 unit. One structure read uses 2. A comparison card and lifespan path pair uses 5.

6.2Automatic renewal

Paid subscriptions renew automatically at the end of each period until you cancel. Before you subscribe, a screen sets out the amount, the billing period, the date of the next charge and how to cancel, and you must actively confirm it — nothing on that screen is pre-selected for you.

Before each renewal we send a separate reminder email containing the amount, the renewal date and a direct link to cancel. That email carries no marketing content of any kind. For yearly plans it is sent once, before the renewal.

Cancelling is a single control on the billing page, available at all times, with no retention flow, no offer screen and no requirement to telephone, email or speak to anyone. It is exactly as easy to leave as it was to join.

6.3Early adoption of the DMCCA 2024 subscription rules

The subscription requirements in Part 4 Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 are not yet in force; they are expected in spring 2027. We have implemented them now, voluntarily and ahead of the requirement. That means: a separate pre-contract information screen; a standalone renewal reminder that is never mixed with marketing; a 14-day cooling-off period at the start; a fresh 14-day cooling-off period after every renewal; and cancellation that is as easy as signing up.

The renewal cooling-off period is not currently a legal requirement. We give it anyway, and we will not withdraw it.

7Cancellation and refunds

Your statutory right to cancel a distance contract for digital services, the circumstances in which that right ends early, the fresh right after each renewal, and how to get a refund are all set out in full on the Cancellation and Refunds page, which forms part of these terms.

In short: you have 14 days from subscribing, and 14 days again after each renewal. If you ask us to begin supplying the service inside that period and acknowledge that doing so ends the right early, the right ends when supply begins — and we ask for both of those things separately, in unticked boxes, and repeat them back to you in the order confirmation email. If any of those three steps is missing, the 14 days run as normal.

8Availability and support

We aim to keep the service available continuously and to give reasonable notice of planned maintenance. Where a fault means the service is not of satisfactory quality or not as described, your remedies under the Consumer Rights Act 2015 apply as set out in clause 1.1.

Support is by email at support@kikiyok.shop and by telephone on +44 20 7469 7312, Monday to Friday, 09:00–17:30 UK time. We aim to reply within one working day.

9Your content, and model training

Photographs of shoes uploaded to this service are not used to train models. Not ours, and not anybody else's.

You keep ownership of what you upload. You give us only the narrow licence needed to store the file, process it to produce your result, and deliver that result to you. That licence ends when the file is deleted.

Uploads are deleted 30 days after processing unless you save a read to your shoe record, in which case the file is kept while that record exists. You can delete any upload, any read, or the whole account at any time from the workspace, and deletion removes the file from storage and from backups within 30 days. Retention detail is in the Privacy Policy.

10Suspension and ending the agreement

We may suspend or close an account that breaches clause 3, clause 4 or the Acceptable Use Policy. Where we do, we tell you why and, unless the breach makes it inappropriate, we give you a chance to put it right first. If we close a paid account for a reason that is not your breach, we refund the unused part of the period.

We may also withdraw the service as a whole. If we do, paid subscribers get at least 60 days' notice and a refund of the unused part of the period.

11Liability

We do not exclude or limit our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for any breach of the terms implied by sections 34 to 36 of the Consumer Rights Act 2015, or for anything else that cannot lawfully be excluded or limited.

Subject to that, and for consumers, we are responsible for loss and damage you suffer that is a foreseeable result of our breaking this agreement or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

Where you use the service for the purposes of a business, our total liability arising out of this agreement is limited to the greater of the amount you paid us in the twelve months before the claim and £100, and we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.

12Complaints and disputes

Please contact us first at support@kikiyok.shop. We acknowledge complaints within one working day and aim to resolve them within 14 days, telling you if we need longer and why.

We are not a member of any alternative dispute resolution scheme and we do not submit disputes to one. If we cannot resolve a matter between us, you are free to bring a claim in the courts.

13Governing law

This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the United Kingdom you may also bring proceedings in the courts of the part of the United Kingdom in which you live, and if you live outside the United Kingdom nothing in this clause removes the protection of the mandatory consumer law of the country in which you habitually reside.

14Contact

Email support@kikiyok.shop. Telephone +44 20 7469 7312. The operator's full company details, including its registered particulars, are on the Legal Information page.